Privacy Policy

1. Our commitment

We collect only the information necessary to operate the service.

We never sell your personal information.

We never sell your data, and we do not build a profile of you from what is inside your account. We do advertise on Google, and section 12.1 describes exactly what that involves.

2. Who is responsible

Calovex Software Inc.

Address: 330 Avro Ave, Suite 100, Pointe-Claire, QC H9R 5W5, Canada

Privacy officer: support@logbelt.com

For information about your own customers, you remain the party responsible for the processing. We act only as a service provider.

3. Information we collect

We may collect, among other things:

• your name;
• your email address;
• your password (stored in encrypted form);
• your business information;
• information about your customers;
• information about jobs;
• expenses;
• receipt photographs;
• quotes;
• invoices;
• payments;
• hours worked;
• uploaded documents;
• sign-in logs;
• IP addresses;
• device type;
• technical information necessary for security.

When your customer accepts a quote electronically, we record the date, the time, the IP address and the browser used, in order to establish proof of acceptance.

4. Why we use this information

We use this information in order to:

• create your account;
• operate the app;
• read receipts automatically;
• send your emails;
• process payments;
• keep the service secure;
• answer your support requests.

5. Our providers

We rely on the following providers, among others:

• Supabase: database hosting, authentication and file storage (Canada, Montreal region).
• Anthropic: automatic reading of receipts using artificial intelligence (United States). Data sent through the API is not used to train Anthropic's models.
• Stripe: payment processing (United States). Bank card numbers never pass through our servers.
• Resend: sending emails (United States).
• Vercel: hosting the app and technical logs (United States).
• Sentry: technical error reports (United States), used only to diagnose faults.

6. Where your data is

Your database and your files, including receipt photographs, are hosted in Canada, in the Montreal region.

Some providers still process information in the United States: Anthropic reads receipt photographs, Resend sends the emails, Stripe handles payments, Vercel runs the app and Sentry receives error reports.

That information may therefore be subject to United States law, including access requests provided for by applicable legislation. The database being in Canada does not change that for those providers.

By using the service, you acknowledge this situation.

7. Automatic reading of receipts

When you photograph a receipt, the image is sent to Anthropic and read by an artificial intelligence model, which returns the vendor, the date, the amounts and the taxes.

Two models may look at the same photograph: a smaller one first, then a larger one when the first is not confident or its own figures do not add up.

Nothing is decided about you by this process. It fills in a form, and you review and correct every field before anything is saved.

Images sent through Anthropic's API are not used to train their models.

You can do without it simply by not using it: every field can be typed in by hand, and on some plans that is the only way.

8. Emails we send you

We send you the emails the service needs in order to work: confirming your address, resetting your password, a quote or an invoice you asked us to send, and notices about your account or your subscription.

You cannot unsubscribe from those and keep using the service, because they are the service.

We will only send you news, tips or offers if you have agreed to receive them, and every one of those carries an unsubscribe link that works.

Emails the app sends to your own customers are sent on your behalf. Under Canada's anti-spam legislation it is your responsibility to have the consent needed to contact them.

9. Retention

Your data is kept for as long as your account remains active.

After your account is closed, it is deleted within a maximum of thirty (30) days, except where the law requires longer retention.

10. Your rights

You may:

• access your data;
• correct it;
• export it in the formats the app offers, so you can take it elsewhere;
• request its deletion;
• withdraw a consent you have given, where the processing rests on that consent.

You can contact us at any time at the following address: support@logbelt.com

We will respond within a maximum of thirty (30) days.

If our answer does not satisfy you, you may complain to the Office of the Privacy Commissioner of Canada and, if you live in Quebec, to the Commission d'acces a l'information du Quebec.

11. Security

Communications are encrypted.

Each business is isolated from the others at the database level.

Financial information is accessible only to authorized owners and administrators.

Invited employees cannot view amounts, profits or invoices when those restrictions are enabled.

As no computer system is completely secure, we cannot guarantee absolute security.

In the event of a privacy incident presenting a real risk of significant harm, we will notify you and the competent authorities in accordance with applicable laws.

12. Cookies

The cookies the service itself needs are used to:

• keep your session open;
• remember your language;
• keep certain essential settings of the app.

12.1 Google Analytics

We ask first. Nothing is measured until you agree: the analytics script is not loaded at all until you accept, so declining is not a setting we promise to respect, it is a file your browser never downloads. You can change your answer at any time with the cookie link at the bottom of our home page.

If you agree, we use Google Analytics to see how the public site is used: which pages people read, and whether they go on to create an account. It sets its own cookies and Google processes what it collects on our behalf, including on servers outside Canada.

It never receives the contents of your account. Your jobs, your customers, your receipts, your prices and anything you type into the app stay out of it.

It is switched off completely on the pages your customers open from a link you sent them, including quotes, invoice payment pages and unsubscribe links. Those addresses contain a private key, and we do not hand those to anyone.

We advertise on Google. To know which advertisements actually bring people here, we record that an account was created and pass that fact, without your name or your email, to Google Ads. That may involve advertising cookies, and Google may use them to show you our advertisements again on other sites.

You can turn this off for yourself at any time, without an account and without asking us, using Google's own advertising settings at myadcenter.google.com, or by refusing cookies in your browser. Refusing changes nothing about how the app works for you.

Separately, when the app crashes we send a technical report to Sentry so we can fix it. That report contains the error, the screen it happened on and the browser, and it is processed outside Canada. It does not depend on your cookie choice, because a crash has to be fixable whether or not you agreed to be measured. The addresses of pages we send you a private link to, such as a quote or a photo gallery, are stripped out of the report before it leaves.

13. Children

The service is reserved for people aged 18 and over.

14. Changes

We may change this privacy policy.

When a significant change is made, we will inform you by email or in the app.

15. Contact us

For any question about the protection of your personal information: support@logbelt.com